M-CARE SOLUTIONS LLC
Terms of Service
Effective October 9, 2026
1. About PetSol
M-CARE SOLUTIONS LLC (operating under the PetSol brand; “PetSol,” “we,” “us,” or “our”) provides pet-care assistance and coordination to owners traveling with their pets and owners traveling while their pets remain at home. We are not a veterinary practice, pet insurer, emergency response service, travel agency, or pet transportation provider.
2. Services
Depending on the plan and circumstances, we may help locate veterinary clinics, coordinate appointments and emergency veterinary resources, guide pet travel preparation, identify pet-friendly accommodations, communicate with authorized caregivers and providers, organize Care Circle information, and coordinate compassionate support. When a pet remains at home, we may coordinate with its designated caregivers and preferred providers. When a pet travels, we may help identify providers at the destination. We do not diagnose, prescribe, treat, physically care for, or transport pets.
3. Membership Plans
Trip Pass: $60 for one declared trip lasting up to 30 days for one pet. Domestic Annual: $150 per year for one pet, with additional pets at $45 per pet per year. Global Annual: $180 per year for one pet, with additional pets at $65 per pet per year. Additional-pet charges may be prorated to the household renewal date. Membership charges cover coordination, not veterinary, lodging, transportation, or other third-party costs. Purchases are not yet enabled on this preview website.
4. Annual Renewal and Loyalty Price Guarantee
Annual memberships automatically renew every 12 months unless canceled, with renewal terms disclosed at checkout and advance reminders. Members who maintain uninterrupted automatic renewals retain their original base annual membership rate even if standard prices increase. The guarantee does not cover additional-pet fees, which may change with appropriate advance notice. If a member cancels and later rejoins, the then-current price applies.
5. Cancellations and Refunds
Members may cancel annual memberships at any time by emailing mcaresolutionsllc@gmail.com. Cancellation stops future renewals and benefits continue until the paid term ends. A full refund is available within seven calendar days of an initial annual purchase or an automatic renewal if no assistance has been provided during that membership period. Trip Pass refunds require cancellation before the trip start date and before any coordination or assistance begins. No prorated refunds for voluntary cancellations. See our separate Cancellation & Refund Policy for complete conditions.
6. Member Responsibilities
Members must provide accurate pet, caregiver, travel, and contact information; keep relevant care instructions current; and obtain appropriate permission to share other individuals’ contact information. Members make final treatment and third-party service decisions, remain responsible for provider fees, and must comply with applicable travel, vaccination, and animal entry requirements.
7. Caregiver Authorization
Members may designate primary and backup caregivers for each pet and specify routine or emergency treatment authority and spending limits. PetSol may contact and share relevant information with authorized contacts to coordinate requested care. We do not independently approve veterinary treatment or incur expenses on members’ behalf. Veterinary providers may require their own authorizations.
8. Veterinary Emergencies and Independent Providers
For urgent or life-threatening pet health concerns, contact a licensed veterinarian or emergency animal hospital immediately. Do not wait for PetSol. Veterinarians, caregivers, accommodations, and other third parties operate independently; we cannot guarantee availability, pricing, performance, appointment acceptance, or outcomes.
9. 24/7 Assistance
PetSol offers coordination assistance 24 hours a day, seven days a week, including holidays, whether a member travels with or without their pet. Response times and third-party provider availability may vary. We do not provide emergency medical response.
10. Personal Information
Our Privacy Policy explains the information we collect, how we use it, and when we share it with authorized caregivers, providers, and service vendors.
11. Updates
We may update our services and these Terms as the business evolves, with notice of material changes where required by law. Eligible uninterrupted annual renewals remain subject to the Loyalty Price Guarantee described above.
12. Contact
M-CARE SOLUTIONS LLC · mcaresolutionsllc@gmail.com · 786-201-6046